Frequently Asked Questions
Everything you need to know about shopping with Ellis Mfg. Co.
What is the standard lead time for order processing?
Most orders are processed within 1-2 business days. For custom manufacturing or bulk industrial orders, please allow 5-7 business days for production before shipment.
Do you offer international shipping?
Yes, Ellis Mfg. Co. ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination and weight of the items.
What is your return policy for manufactured goods?
We accept returns on standard stock items within 30 days of delivery, provided they are in original condition. Please note that custom-made or modified products are non-refundable.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for established commercial accounts, we offer net-30 billing terms upon approval.
Are your products covered by a warranty?
Yes, all Ellis Mfg. Co. products come with a one-year limited warranty against defects in materials and workmanship under normal use conditions.